Privacy policy

Last updated: April 4, 2024

This Privacy Policy describes how Handtile collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from handtile.com, or otherwise communicate with us. "You" refers to you as the user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of our Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use or access our Services.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised version on the Site and update the "Last updated" date accordingly.

How we collect and use your personal information

To provide our Services, we collect personal information from a variety of sources as described below. What we collect depends on how you interact with us. In addition to the specific uses outlined below, we may use collected information to communicate with you, provide the Services, comply with legal obligations, enforce our terms of service, and protect our rights and those of our users.

What personal information we collect

Information you provide directly:

• Basic contact details — name, address, phone number, email
• Order information — name, billing/shipping address, payment confirmation, email, phone
• Account information — username, password, security questions
• Shopping information — items viewed, added to cart, or wishlisted
• Customer support information — content of messages you send us

Some features require you to provide certain information. You may choose not to, but this may limit your access to those features.

Information collected through cookies:

We automatically collect usage data through cookies, pixels, and similar technologies. This may include device and browser information, network details, IP address, and how you interact with our Site.

Information from third parties:

• Platform providers who support our Site and Services, such as Shopify
• Payment processors who collect payment information to fulfill your orders
• Advertising and analytics partners who collect data through tracking technologies

We are not responsible for the accuracy or practices of third-party information providers. See "Third party websites and links" below for more.

How we use your personal information

• Providing products and services — processing payments, fulfilling orders, managing your account, arranging shipping, handling returns and exchanges, and enabling product reviews
• Marketing and advertising — sending promotional communications by email, text, or post, and showing relevant advertisements on our Site and third-party platforms
• Security and fraud prevention — detecting and acting on fraudulent or malicious activity
• Customer communication — providing support and improving our Services

Cookies

We use cookies to power and improve our Site, remember your preferences, and run analytics. For details on cookies used via Shopify, see shopify.com/legal/cookies. You can manage cookies through your browser settings, though blocking them may affect your experience and certain features.

How we disclose personal information

We may share your personal information with:

• Service providers handling IT, payments, analytics, customer support, storage, or fulfillment
• Business and marketing partners, including Shopify, who operate under their own privacy policies
• Third parties when you direct us to (e.g., for shipping or social login integrations)
• Our affiliates for legitimate business operations
• Relevant parties in the event of a merger, legal obligation, or enforcement of our terms

Categories of personal information disclosed in the past 12 months:

Category	Recipients
Identifiers — contact details, order and account info	Service providers, business and marketing partners, affiliates
Commercial information — orders, shopping activity, support history
Internet activity — usage data

We do not use or disclose sensitive personal information to infer characteristics about you.

We have "sold" and "shared" personal information for advertising and marketing in the past 12 months:

Category	Recipients
Identifiers — contact details, order and account info	Business and marketing partners
Commercial information — purchase records and shopping activity
Internet activity — usage data

User generated content

If you post reviews or other content on our Site, that content becomes public and accessible to anyone. We are not responsible for how others use information you choose to make publicly available.

Third party websites and links

Our Site may link to third-party websites. We are not responsible for their privacy or security practices. Information shared on public platforms may be visible to others beyond our control. Links do not imply endorsement.

Children's data

Our Services are not intended for children. We do not knowingly collect personal information from children. If your child has submitted information to us, please contact us to have it removed. We do not knowingly sell or share the personal information of individuals under 16.

Security and retention

No security measures are perfect, and we cannot guarantee complete security. Avoid sharing sensitive information over unsecured channels. We retain your personal information as long as necessary to provide the Services, maintain your account, comply with legal obligations, and resolve disputes.

Your rights and choices

Depending on where you live, you may have the right to:

• Access / Know — request access to the personal information we hold about you
• Delete — request deletion of your personal information
• Correct — request corrections to inaccurate information
• Portability — receive a copy of your data and request its transfer
• Opt out of sale or targeted advertising — direct us not to sell or share your data. If you visit our Site with the Global Privacy Control signal enabled, we will treat this as an opt-out request for that browser and device.
• Limit sensitive data use — restrict use of sensitive personal information beyond what is necessary
• Restrict processing — ask us to stop or limit processing
• Withdraw consent — where processing is based on consent
• Appeal — appeal any decision we make on a rights request by replying to our response
• Unsubscribe — opt out of promotional emails at any time via the unsubscribe link. We may still send non-promotional messages related to your account or orders.

We will not discriminate against you for exercising these rights. We may need to verify your identity before responding. You may designate an authorized agent to submit requests on your behalf. To opt out of Shopify's ad services, visit privacy.shopify.com/en.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below. If you are unsatisfied with our response, you may appeal our decision or lodge a complaint with your local data protection authority.

International users

We may transfer, store, and process your personal information outside your country of residence, including in the United States. Where personal information is transferred out of Europe, we rely on the European Commission's Standard Contractual Clauses or equivalent mechanisms.

Contact

For questions about this Privacy Policy, to exercise your rights, or for any privacy-related concerns, please reach out to us: